The Splendore Promise & Return Policy

At Splendore Jewelry, we pour our heart into every piece, acting as a bridge to bring you exceptional handmade designs from talented artisans. We want you to feel the exact same love and confidence wearing our jewelry as we did creating it.

That is why we back your purchase with our 30-Day Happiness Guarantee.

✦ Quality & Allergy Protection (Our Responsibility)

We stand behind the craftsmanship of our artisans and the quality of our materials. If your jewelry experiences any of the following within 30 days of delivery, we will make it right at zero cost to you:

• Manufacturing Defects or Damage: If a piece arrives damaged or develops a defect, please contact us at Support@splendorejewelrystore.com with your order number and a clear photo of the issue.

• Allergy Concerns: Our jewelry is strictly crafted to be hypoallergenic, anti-tarnish, and nickel-free. However, if your skin experiences an unexpected reaction, reach out to us right away.

How it works: Once your case is approved, we will provide you with a prepaid shipping label so you can return the item to us for a free replacement or a full refund.

✦ Standard Returns & Exchanges (Your Responsibility)

If the jewelry is in perfect, unworn, and original condition, but you simply changed your mind, ordered the wrong size, or it wasn't quite your style, you can still return or exchange it within 30 days of delivery.

• For these standard returns or exchanges, the customer will be responsible for the return shipping costs.

• Items must be packed securely in their original packaging to ensure they arrive safely back to our workshop.

✦ How and When We Process Your Refund

To protect our small business and ensure quality control, we follow a secure verification process:

1. Return Inspection: Your refund or replacement will be processed within 3 to 5 business days after we receive the package at our facility and inspect the item.

2. Once Approved:

   • For Refunds: A full credit will automatically be applied to your original method of payment. (Please note that it may take your financial institution a few additional business days to post the transaction to your account).

   • For Replacements: We will select or handcraft your brand-new piece and ship it out to you with priority tracking at no extra cost.

Need Help with a Return?

As a small boutique business, your happiness is our top priority. You will never deal with cold, automated corporate systems, just real support from a team that truly cares.

If you need to start a return or have any questions about your pieces, please contact us at Support@splendorejewelrystore.com and we will guide you through the steps.

Thank you for being part of the Splendore family!