Shipping policy


Shipping Policy


At Splendore,  we are committed to ensuring your orders arrive quickly and safely. Below, you’ll find the details of our shipping policy:


1. Order Processing

We ship via USPS and orders are sent within 2 business days (does not include Saturday or Sunday). USPS could take up to 72 hours after the package being dropped off to scan your package.

 

Order changes are NOT able to be made after an order is placed, no matter how quickly you email after placing it. Please make sure all of your information is correct before submitting your order. We cannot make address/order changes or apply discounts.

 

2. Shipping Costs

• Free standard shipping over $24 usd : Available for all orders.

• Express shipping: $[ calculated at checkout ].

 

 

4. Estimated Delivery Times

• Standard shipping: [4-7 business days].

• Express shipping: [1-3 business days].

• International shipping: [10-15 business days].


Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or weather conditions.


5. Order Tracking

• Once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real time.


6. Lost, Damaged, or Undelivered Packages

• If your package is lost, damaged, or there is any issue, please contact us within 48 hours of delivery at [your customer service email] or [your phone number].

• For lost packages, we will investigate with the shipping carrier before offering a replacement or refund.


7. International Shipping

• Orders shipped outside  may be subject to additional duties, taxes, or fees, which are the customer’s responsibility.

• We will provide all necessary documentation to facilitate the customs process.


8. Failed Deliveries and Returns

• If a package is returned due to an incorrect address or failure to receive the package, the customer will be responsible for re-shipping costs.

• We will contact you to confirm the address before re-shipping the order.

 

9. Contact Us

If you have any questions about your shipment, feel free to reach out to us at Support@splendorejewelrystore.com                         We’re here to help.